iCOPS® allows a professional judgement to be applied, backed by evidence, to provide a real and up to date assessment on all aspects of the service. This is an effective method for reviewing the service; it can also be used to replace or support mock assessments or inspections.
Gathering evidence of compliance for the various regulators and standards bodies, as well as trying to manage and improve services, is a job in itself. iCOPS® tracks performance to give an indication of the relevant rating (e.g. good, outstanding), in line with various standards. It pushes services towards the delivery of an outstanding service, whilst reducing the time, cost and effort of managing compliance.
As all the relevant evidence to support compliance is located in one place within iCOPS®, reports can be viewed by assessors or inspectors, thus making the whole process much easier.
Quality, safety, performance & continuous improvement
iCOPS® enables a finger to be kept on all issues related to quality, safety and performance, so that all aspects of the service can be proactively managed and constantly improved.
Being able to report on and demonstrate continuous improvements is an attractive feature to those who are serious about delivering a quality service.
As the iCOPS® tool is worked through, real-time action plans will automatically be generated for everyone to work to.
Collaboration and 360° feedback
Even if we think we are performing well, it is always good to get a different perspective, or two. That’s where the unique iCOPS® collaboration function is useful. This can also act as a 360° feedback tool. Collaboration and feedback can come from colleagues, or from external sources such as service users and suppliers, or other interested stakeholders. This feedback is rich information in supporting organisations in improving individual and organizational performance, to strengthen alliances and learn from other people and to use as evidence for assessments and inspections.
Other features and benefits…